Food & Beverage Team Member Level 2

Job Description

Food & Beverage Team Member Level 2

  • The GSA 2 Restaurant and Bars reports to the Restaurant and Bars Team Leader/Manager for the
    effective and efficient running of the Campus Catering service and is accountable to the Restaurant
    and Bars Team Leader/Manager for the successful performance of the food and beverage service
  • Create and sustain a work environment that embraces the company vision, mission and values and
    ensures fair, equitable treatment of all staff
  • Focus on the brand essence – “A good night’s sleep means a good day’s work” in a Zero Harm
    environment through the (as yet to be defined) guest centric touch points
  • Is practiced in Food and Beverage procedures
  • Works with a team of highly trained, service staff such that guests are consistently satisfied with the food
    and beverage service
  • Knowledgeable as to the requirements of the relevant S.O.Ps (Standard Operating Procedures),
    providing support to colleagues to maintain the defined standards
  • Helps the leadership team maintain the defined standards.
  • Works with colleagues at all levels to deliver a consistent level of quality service

Qualifications for the job

  • At least one years’ experience in the same role
  • Knowledge in running a similar facility
  • Excellent listening skills
  • Follow/enforce company policies and procedures
  • Assume responsibility and accountability
  • Excellent safety and sanitation skills
  • Understand security requirements
  • Create courteous, friendly, professional work environment
  • Excellent communication skills

Your entitlements

Competitive Salary and Benefits
You will belong to Job Level – Grade 4
Your compensation and benefits are embodied in your employment contract

Position summary

The GSA 2 Restaurant and Bars main role is to support in the achievement of your department’s objectives
of the highest levels of guest services, profitability and staff satisfaction.

Duties & Responsibilities

As GSA 2 Restaurant and Bars, your duties and responsibilities will be as follows:

  • The GSA 2 Restaurant and Bars attends to his assigned shift and outlet under the general guidance of
    the Restaurants & Bars Team Leader in accordance with HOSTs SOPs and Policies and Procedures
  • Ensure sufficient operating guest supplies, beverage supplies and operating equipment during the
    outlet’s operation
  • Responsible for the overall sanitation and cleanliness of the outlet during the shift
  • Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures
    in the outlet
  • Responsible for consistently implementing the service standards and operating procedures in the outlet
  • Must know all menus and ongoing promotions in the outlet by heart and gives recommendations to
    guests upon request
  • Bar specific:
    • Responsible for the preparation of drinks for guests, able to mix and match ingredients in order to
    • create drinks in accordance with guests’ expectations
    • Arrange bottles and glasses to make attractive displays
    • Ability to sell or influence others for up selling and suggestive selling
    • Provide recommendations to guests for choosing drinks and snacks
    • Maintain liquor inventory and consumption
  • Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating
    equipment during outlet’s operation
  • Must know the requisition point and prepares the requisition form for food supplies and operating guest
    supplies for the approval of the Restaurant and Bars Team Leader/Manager
  • Check at the start and at the end of the shift that all service attendants complete their opening and
    closing tasks
  • Prepare details required for pre-meal briefing – out of stock items, daily specials, etc
  • Assists in the preparation of any breakage and loss report for operating equipment, for the shift
  • Make endorsement in the logbook at the end of the shift, all guest comments, complains, accidents,
    unusual events or any matter that will affect the following shift
  • Ensure that all operational equipment is used to its appropriate function and well maintained and
    reports all defectives assets and equipment to the Team Leader
  • Champion the brand philosophy and ensure alignment with brand strategy amongst all staff
  • Perform any other task as required by the Restaurant and Bars Team Leader/Manager

Key Result Areas and Common Standards of Performance for all managers in the following areas:

  • Financial
  • Legal Compliance
  • Development & Training
  • Team Briefing
  • Innovation & Creativity
  • Health & Safety
  • Quality Control
  • Environment
  • Care of the Property
  • Team Contributions/meetings
  • Record keeping
  • Assigned Projects

Tagged as: Restaurant

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