Food & Beverage Team Member Level 2

Food & Beverage Team Member Level 2

• The GSA 2 Restaurant and Bars reports to the Restaurant and Bars Team Leader/Manager for the
  effective and efficient running of the Campus Catering service and is accountable to the Restaurant
  and Bars Team Leader/Manager for the successful performance of the food and beverage service
• Create and sustain a work environment that embraces the company vision, mission and values and
  ensures fair, equitable treatment of all staff
• Focus on the brand essence – “A good night’s sleep means a good day’s work” in a Zero Harm
  environment through the (as yet to be defined) guest centric touch points
• Is practiced in Food and Beverage procedures
• Works with a team of highly trained, service staff such that guests are consistently satisfied with the food
  and beverage service
• Knowledgeable as to the requirements of the relevant S.O.Ps (Standard Operating Procedures),
  providing support to colleagues to maintain the defined standards
• Helps the leadership team maintain the defined standards.
• Works with colleagues at all levels to deliver a consistent level of quality service

Qualifications for the job

• At least one years’ experience in the same role
• Knowledge in running a similar facility
• Excellent listening skills
• Follow/enforce company policies and procedures
• Assume responsibility and accountability
• Excellent safety and sanitation skills
• Understand security requirements
• Create courteous, friendly, professional work environment
• Excellent communication skills

Your entitlements

Competitive Salary and Benefits
You will belong to Job Level – Grade 4
Your compensation and benefits are embodied in your employment contract

Position summary

The GSA 2 Restaurant and Bars main role is to support in the achievement of your department’s objectives
of the highest levels of guest services, profitability and staff satisfaction.

Duties & Responsibilities

As GSA 2 Restaurant and Bars, your duties and responsibilities will be as follows:

• The GSA 2 Restaurant and Bars attends to his assigned shift and outlet under the general guidance of
  the Restaurants & Bars Team Leader in accordance with HOSTs SOPs and Policies and Procedures
• Ensure sufficient operating guest supplies, beverage supplies and operating equipment during the
  outlet’s operation
• Responsible for the overall sanitation and cleanliness of the outlet during the shift
• Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures
  in the outlet
• Responsible for consistently implementing the service standards and operating procedures in the outlet
• Must know all menus and ongoing promotions in the outlet by heart and gives recommendations to
  guests upon request
• Bar specific:
  • Responsible for the preparation of drinks for guests, able to mix and match ingredients in order to
  • create drinks in accordance with guests’ expectations
  • Arrange bottles and glasses to make attractive displays
  • Ability to sell or influence others for up selling and suggestive selling
  • Provide recommendations to guests for choosing drinks and snacks
  • Maintain liquor inventory and consumption
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating
  equipment during outlet’s operation
• Must know the requisition point and prepares the requisition form for food supplies and operating guest
  supplies for the approval of the Restaurant and Bars Team Leader/Manager
• Check at the start and at the end of the shift that all service attendants complete their opening and
  closing tasks
• Prepare details required for pre-meal briefing – out of stock items, daily specials, etc
• Assists in the preparation of any breakage and loss report for operating equipment, for the shift
• Make endorsement in the logbook at the end of the shift, all guest comments, complains, accidents,
  unusual events or any matter that will affect the following shift
• Ensure that all operational equipment is used to its appropriate function and well maintained and
  reports all defectives assets and equipment to the Team Leader
• Champion the brand philosophy and ensure alignment with brand strategy amongst all staff
• Perform any other task as required by the Restaurant and Bars Team Leader/Manager

Key Result Areas and Common Standards of Performance for all managers in the following areas:

• Financial
• Legal Compliance
• Development & Training
• Team Briefing
• Innovation & Creativity
• Health & Safety
• Quality Control
• Environment
• Care of the Property
• Team Contributions/meetings
• Record keeping
• Assigned Projects