COVID-19 Update

Since the outbreak of COVID-19 HOST have been working extremely hard to ensure the safety of their guests and the HOST team.
A new track and trace system will be made mandatory throughout or campus areas.  This will ensure that we can protect our guests and teams before, during and after their HOST visit.

Masks are to be worn at all times within the Central Amenity Building and Accommodation Blocks. The only time you are permitted to remove them is when seated, in external areas or in your room.

Screens have now been fitted in office areas to further ensure our team are protected whilst in their work environment.

ACCOMMODATION

During the COVID restrictions the room service of the bedrooms is now once a week, and should guests require additional items these are available from Reception. Only essential maintenance work is being carried out in bedrooms.
Bedrooms of guests who have chosen to self-isolate or have shown symptoms of COVID-19 are left empty for a minimum of 72 hours prior to any cleaning of the bedroom taking place.
The government has placed no restriction on key workers returning to their permanent residence, however, we would discourage this.

RESTAURANTS

Our restaurants remain open, following strict social distancing guidelines, and we continue to encourage guests to take advantage of our ‘take-out’ service which is constantly being reviewed.
Two meter distancing stickers can be found on the restaurant floors, and there are plenty of posters and monitors throughout the central amenities buildings advising the HOST team and guests of practical ways in which to stop the spread.

Cutlery is pre-wrapped in napkins by team members and is given to each customer to avoid unnecessary touching of cutlery. A similar procedure is in place for condiments.
Help yourself salad bars have been replaced by pre-packed salads.

Dining tables in the restaurant are well spaced and adhere to the two-meter distancing rule.

Guests are, more than ever, encouraged to purchase meal inclusive packages so that all food has been pre-paid prior to arrival, however, when cash payments are required contact payment is encouraged. Cleaning of the restaurant and central amenities building is taking place more frequently than usual, with touch points being sanitised regularly.

BARS

The Bars will be closed in accordance with Government Guidelines from 10pm Wednesday 4th November 2020 until further notice. We will keep you informed of any changes via our HOST Communication.

GYMS

The GYM will be closed in accordance with Government Guidelines from midnight Wednesday 4th November 2020 until further notice. We will keep you informed of any changes via our HOST Communication.

GENERAL

Relevant PPE is provided for all team members and each team member has been issued with their own sanitiser, in addition to washing their hands regularly. Additional hand sanitisers have been placed throughout the central amenities building and the HOST team and guests are encouraged to use them at all times.

Barriers are in place at reception and at the restaurant tills to protect our guests and team members.

The HOST team are aware of the employee assistance program and have been given additional resources to cope with any anxiety they may be feeling at this difficult time. HOST continue to work with SPS to ensure the safe transportation of their team to and from campus.

OFFICE TEAMS

HOST take the safety and wellbeing of their guests and team extremely seriously, and will continue to work alongside NNB within Government guidelines during this difficult time.

Red Phase Actions include but not limited to;

  • Regular and frequent hand washing for everyone, good personal hygiene inc daily showers and daily change of our own PPE i.e. Chefs wear
  • Increase the frequency of cleaning & sanitising of team & public toilets, changing rooms, offices, hand contact areas to 2 hourly intervals
  • Disposing of paper, leaflets, creeping crud, unnecessary items from all front of house, back of house & office areas
  • Ensuring that everyone cleans & sanitises their work area / station including all associated hand contact areas every 2 hours
  • Anyone presenting with a high temperature or a new continuous cough to be sent home for self-isolation
  • During service in Food & Beverage areas cleaning and sanitising service areas in public contact regularly and  removing as many touch points as possible
  • Guests are encouraged to sanitise upon check in and upon entry to the Restaurants without delay